Enquire

Automation

Spend more time making a real difference, not getting bogged down in admin. Cases are automatically classified, summarised, and assigned to your team.

User experience

Get tasks done with a user interface that works for you, not against you. Every part of the user interface is optimised to save you time, including a one-stop-shop inbox page modelled on popular email apps.

Single source of truth

Leave knowledge blindspots behind with a long-term knowledge base easily accessible to the whole team. Enquire puts the complete history of stakeholders’ interactions at your fingertips.

Templates

Respond to constituents consistently and quickly with templates, including helpful keyboard shortcuts, reusable signatures, and shared templates across emails and letters.

Templates

Find cases quickly with tag, date, status, type, and assignee filters, all easily accessible and reusable with saved searches.

Bulk operations

Engage with constituents and stakeholders at scale with powerful bulk operation tools. Send emails and letters to large groups of people, or make changes to cases en masse.

Collaboration

Collaborate at scale and at pace on cases with your team, including @mentions, multiple case assignees, and reminders.

Rules

Build caseload flows that meet the needs of your office. Create rules to route cases to where they need to be for optimal and consistent experiences for your constituents and stakeholders.

Letters

Connect with constituents and stakeholders through the post, with a professional letter layout and branded letterheads.