How can Enquire help you?
Biggest Impact
Cut admin without losing the human touch
Save hours every week, streamlining casework, and helping your team support more constituents without needing more staff.
Be strategic
Free your staff to focus on constituency campaigns and policy priorities.
Free your staff for your priorities.
Reply faster
Cut response times and keep constituents in the loop.
Cut response times.
Quality at scale
Deliver personalised, high-quality responses that reflect your priorities and achievements.
Reflect your achievements in every email.
Boost engagement
Proactively engage constituents on emerging trends and key issues.
Proactively engage with key issues.
Easier collaboration
Keep everyone in your team aligned and eliminate knowledge blindspots.
Keep everyone in your team aligned.
How does Enquire work?
Step 1: Email
Constituent or stakeholder sends you an email.
Step 2: Analysis
Enquire analyses the email to extract key information: name, email address, postal address, what kind of email it is (policy, casework, diary, media), whether it's part of an email campaign.
Step 3: Assignment
Enquire creates a case, or adds the email to an existing one, and assigns the case to a staff member based on your team rules.
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What features does Enquire offer?
Automation
Spend more time making a real difference, not getting bogged down in admin. Cases are automatically classified, summarised, and assigned to your team.
User experience
Get tasks done with a user interface that works for you, not against you. Every part of the user interface is optimised to save you time, including a one-stop-shop inbox page modelled on popular email apps.
Single source of information
Leave knowledge blindspots behind with a long-term knowledge base easily accessible to the whole team. Enquire puts the complete history of stakeholders’ interactions at your fingertips.
Templates
Respond to constituents consistently and quickly with templates, including helpful keyboard shortcuts, reusable signatures, and shared templates across emails and letters.
Search
Find cases quickly with tag, date, status, type, and assignee filters, all easily accessible and reusable with saved searches.
Bulk operations
Engage with constituents and stakeholders at scale with powerful bulk operation tools. Send emails to large groups of people or make changes to cases en masse.
Collaboration
Collaborate at scale and at pace on cases with your team, including @mentions, multiple case assignees, and reminders.
Rules
Build caseload flows that meet the needs of your office. Create rules to route cases to where they need to be for optimal and consistent experiences for your constituents and stakeholders.
Letters
Connect with constituents and stakeholders through the post, with a professional letter layout and branded letterheads.
Import and export
Control your data. Enquire takes data portability seriously - we can help migrate data from your existing system, and provide our own exports too.
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